During the warranty period, the company repairs and replaces parts damaged by product quality for free for customers. Outside the warranty period, the company only charges a cost fee for parts replacement or repair due to human factors or natural damage. When repairing the equipment, please provide the product warranty card.
If the products of Xinda Co-creation Company do not meet the quality requirements, the user can choose to return or replace or repair according to national regulations and the agreement of the parties. If there are no national regulations and the parties agree, the user can return the product within seven days from the date of receipt of the product; if the legal termination conditions are met after seven days, the consumer can return the goods in time. If the legal termination conditions are not met, the user can choose to replace or repair .
Within 90 days (inclusive) of the date of purchase, if there is a performance failure of the product of Suntec Co-creation Company that does not meet the "product manual" and the relevant national quality testing standards, the user has the right to choose to replace or repair. If you choose to replace, please send the faulty machine and the original certificate of purchase to our company, our company will replace the new product of the same model and specification for free; if the product of the same model and specification has been discontinued, you should replace the one with the performance of not less than the original product New product.
From the date of purchase, our company provides long-term free technical consulting services, and the software part provides free upgrade services. Users can obtain technical services in the following ways:
customer service hotline：(0755)-86132001、86255733、86181661
Company address: East 4th Floor, Building 1, Zhongtai Science and Technology Park, Donghuan 1st Road, Yousong Community, Longhua Town, Baoan District, Shenzhen Postal code： 518055
From the date of purchase (based on the date of the original purchase certificate), this product will enjoy free warranty rights during the warranty period in accordance with the terms of the signed purchase and sale contract. The warranty period of Xinda Co-creation Company's products is 1 year, and those who exceed 1 year will be charged for maintenance according to regulations.
三、The following situations are not part of the product replacement.
1. The product meets the quality requirements and can be used normally, and has been used for more than three months.
2. After the other company receives the goods, the product is damaged due to transportation problems.
3. The product is damaged due to human factors, such as broken, broken, etc.
4. The damage caused by human irresistible factors, such as: fire, earthquake, war, severe humidity, lightning strike, high-voltage electric shock (including static electricity).
四、Maintenance response time
1、Response time: from when the company receives the above three kinds of maintenance-required information, to the time given by the personnel to give a specific reply. The company promises to give a maintenance response within a working day no longer than 48 hours.
2、Maintenance time: Since the company received the customer's return to repair the machine, the company promised to complete the repair within five working days.